Using Copilot in Information Technology

IT professional’s goals include accelerating digital transformation, securing the enterprise, optimizing collaboration, and driving adoption of emerging technologies like generative AI. However, they also grapple with challenges such as the work force skills gap and driving efficiencies that reduce costs. Balancing these goals while driving efficiency is essential for IT professionals to thrive in today’s fast-paced world.

See how Wipro is using Copilot here.

See how LTIMindtree is improving security operations with Security Copilot here.

See how Eastman is reducing risk with Security Copilot here.

Download the Information Technology scenarios kit Watch overview
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Microsoft Copilot opportunity to impact key functional area KPIs

Review our KPI overviews and view additional scenario details.

IT budget variance

Keep your budgets on track by improving employee and process efficiency.

Usage rate

Create great onboarding experiences and collect and analyze feedback to improve user experiences

Product adoption rate

Create great onboarding experiences and collect and analyze feedback to improve user experiences.

Customer satisfaction score (NPS)

Real-time AI assistance for faster issue resolution allows agents to focus on delivering high-quality service.

IT outsourcing costs

Use the time savings gained from Copilot to bring activities in-house and reduce reliance on external resources.

Service outage response

Copilot helps you work to get your services back up and running and maximize user satisfaction.

Average support ticket resolution time

Microsoft Copilot enhances customer support by integrating AI assistance into self-service and service desk workflows.

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Transform Information Technology processes

Key processes Before AI Using AI
Change managementMany organizations face underutilization of applications and missed ROI because users don’t know about or aren’t trained to use them.

Develop app for self-service device replacement

Speed time to productivity through planning and content.

Improve the speed and quality of communications to users.

Speed operations with better planning from requirements to support.

Device and app managementManual processes for device and app management can lead to inefficiencies and downtime for end users, which means overall decreased productivity.

Speed troubleshooting of devices and apps.

Simplify creation of database analytics

Speed troubleshooting of installations to reduce downtime.

Make the best decisions by improving requirements, research, and communications.

Improve overall IT operations.

Security and complianceManual processes can lead to an increase in MTTR and additional risk of a breach.

Get assistance with vulnerability impact assessments across cloud solutions.

Get assistance with vulnerability impact assessments.

Get assistance on script analyses

Get helpful guidance for security investigations

Generate code to speed operations and upgrades.

Service deskLack of self-service options and slow response times can lead to higher costs and additional downtime for users.

Create a chat bot to answer employee IT questions.

Improve the speed and quality of communications to users.