Using Copilot in Marketing

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Goals and challenges

It’s getting harder than ever to create leads with marketing content. The platforms and modalities to deliver marketing messages and splintering the audience. Marketing teams must overcome the traditional communications gap between marketing and sales and marketing and product teams to develop a cohesive strategy for success.​

Microsoft Copilot opportunity to impact key departmental KPIs

Review our KPI overviews and view additional scenario details.

Impact on brand value

Improving the quality of sales materials and interactions helps with retention, But the rest of the company can contribute as well from improved support interactions and first call resolution to improved customer feedback processes to product development. Research shows a 0.8-1% increase in revenue from improved retention.

Impact on cost per leads

Copilot makes researching product information easier and can prepare detailed responses to RFP questions with a simple prompt. Companies can also use Copilot Studio to create custom bots to answer questions based on curated information.

Impact on number of leads

Simplifying and automating tasks like preparing for meetings, tracking tasks. sending emails, creating proposals, and researching customer and product information can allow sellers to pursue more opportunities.

Marketing roles

Product marketing manager icon

Product marketing manager

Content creator icon

Content creator

Pricing analyst icon

Pricing analyst