Looking for
downloadable content?
Download our department kits, scenario guides, and day in the life guides to accelerate your Copilot implementation.
View downloads
Goals and challenges
IT professional’s goals include, increase digital transformation, optimizing collaboration, and adopting emerging technologies like serverless computing, AI, and the Internet of Things (IoT). However, they also grapple with challenges such as the work force skills gap and reducing spending. Balancing these goals and increasing need for efficiency is essential for IT professionals to thrive in today’s fast-paced technological landscape.
Scenarios Copilot can assist with
Microsoft Copilot opportunity to impact key departmental KPIs
Review our KPI overviews and view additional scenario details.
Decrease app downtime
Microsoft 365 Copilot is your secret weapon against app downtime. Imagine a world where issues are proactively resolved, system health is optimized, and your users experience uninterrupted productivity.
KPI — Decrease app downtime
Microsoft 365 Copilot is your secret weapon against app downtime. Imagine a world where issues are proactively resolved, system health is optimized, and your users experience uninterrupted productivity.
How Copilot can decrease app downtime
Imagine a world where your applications remain consistently available, seamlessly serving users without interruptions. Why is this important? Because app downtime can lead to lost revenue, frustrated customers, and damage to your brand reputation. Copilot provides your team with increased efficiency and productivity that supports them as they keep the apps running and maximizing user satisfaction.
Respond to user complaint or inquiry:
- Respond quickly to inbound emails
- Access customer records for improved support
- Gets answer fast by searching internal sites and documents
Speed up internal communications:
- Draft emails with Copilot
- Draft email comms and announcements with Copilot
Save time on administrative activities:
- Generate meeting notes and follow up items
Roles
- Support specialist
- Project manager
- Network engineer
- Developers
- Incident response team
- Product managers
- Cloud architects
Microsoft AI solutions
- Copilot for Microsoft 365
- Microsoft Copilot
- Microsoft Copilot Studio
Decrease costs
Microsoft 365 Copilot offers a trifecta of cost-saving benefits for IT departments. First, by fostering increased collaboration, it streamlines knowledge sharing and problem-solving, reducing the need for redundant efforts. Second, its enhanced communication tools ensure efficient coordination among team members, minimizing delays and costly misunderstandings. Lastly, Copilot’s knack for quickly identifying problems allows proactive resolution, preventing costly downtime and resource wastage.
KPI — Decrease costs
Microsoft 365 Copilot offers a trifecta of cost-saving benefits for IT departments. First, by fostering increased collaboration, it streamlines knowledge sharing and problem-solving, reducing the need for redundant efforts. Second, its enhanced communication tools ensure efficient coordination among team members, minimizing delays and costly misunderstandings. Lastly, Copilot’s knack for quickly identifying problems allows proactive resolution, preventing costly downtime and resource wastage.
How Copilot can decrease costs
Whether it’s trimming operational expenses, streamlining processes, or maximizing the value of investments, cost reduction directly impacts profitability, competitiveness, and long-term sustainability. By strategically managing costs, businesses can allocate resources more efficiently, enhance financial stability, and remain agile in an ever-evolving market.
Create internal feedback loop to identify cost saving areas:
- Draft employee surveys focused value of resources utilized and ideas for cost savings
- Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization
Improve employee efficiency and productivity:
- Have Copilot assist with emails and document drafts
- Save time on administrative activities such as generating meeting notes and follow up items
Roles
- Chief information officer
- IT managers
- Procurement specialist
- IT operations team
Microsoft AI solutions
- Copilot for Microsoft 365
- Microsoft Copilot
Reduce outstanding support tickets
Microsoft Copilot enhances customer support by integrating AI assistance into workflows. With AI-assistance through bots, documentation and enhanced collaboration, your support team can work together seamlessly, ensuring consistent and effective service delivery.
KPI — Reduce outstanding support tickets
Microsoft Copilot enhances customer support by integrating AI assistance into workflows. With AI-assistance through bots, documentation and enhanced collaboration, your support team can work together seamlessly, ensuring consistent and effective service delivery.
How Copilot can reduce outstanding support tickets
Imagine a scenario where customer inquiries are addressed swiftly, issues are resolved proactively, and your support team operates like a well-oiled machine. By leveraging Copilot’s intelligent insights and gained efficiency, you’ll be able to enhance customer satisfaction and optimize your team’s productivity and resource allocation.
Increase support communications and follow up efficiency:
- Have Copilot assist with emails inbound and outbound emails
- Draft email comms and announcements with Copilot
- Generate meeting notes and follow up items
Improve quality of support materials:
- Improve awareness and educational materials
- Improve quality of emails and chats
- Use Copilot to draft training guides
- Use Copilot to enhance employee handbooks
- Gets answer fast by searching internal sites and documents
Roles
- IT service desk analyst
- Srevices desk managers
- Knowledge base curators
- Project manager
- IT managers
Microsoft AI solutions
- Copilot for Microsoft 365
- Microsoft Copilot
- Microsoft Copilot Studio
Information Technology roles
Developer and Analyst
Project manager
IT manager
Support specialist
