Microsoft Copilot opportunity to impact key functional area KPIs
Review our KPI overviews and view additional scenario details.
Product time to market
The time spent on drug research and trials. Reducing time to market can reduce costs and accelerate revenues.
KPI — Product time to market
The time spent on drug research and trials. Reducing time to market can reduce costs and accelerate revenues.
How Microsoft Copilot can help improve product time to market
Boost productivity
- Rapidly find information
- Diagnose problems faster
- Check for similar issues and resolutions
- Quickly send follow-up communications
Improve your data
- Use Copilot Studio for secure data retrieval from existing systems
- Quickly analyze trends
- Generate informative charts
- Create strategy presentations
Roles
- Researcher
Microsoft AI solutions
- Microsoft 365 Copilot
- Copilot Studio
Claims processing time
This KPI measures the average time to process a claim and can impact patient satisfaction.
KPI — Claims processing time
This KPI measures the average time to process a claim and can impact patient satisfaction.
How Copilot can help to reduce claims processing time
Respond to a claim
- Create richer, faster responses to claims
- Have Copilot assist with drafting and summarizing emails
- Simplify finding information for claims responses
Self-service bots
- Create knowledge databases that Copilot can access
- Use web-based chat bots or call automation.
Boost productivity
- Rapidly find information
- Diagnose problems faster
- Check for similar issues and resolutions
- Quickly send follow-up communications
Roles
- Claims Manager
Microsoft AI solutions
- Microsoft 365 Copilot
- Copilot Studio
Wait times
This measures the average time a patient waits before receiving care. It’s calculated by dividing the total wait time by the number of patients.
KPI — Wait times
This measures the average time a patient waits before receiving care. It’s calculated by dividing the total wait time by the number of patients.
How Copilot can help to reduce wait times
Reduce waiting
- Address more queries in less time
- Personalize solutions
- Improve staff availability based on automated capacity-based scheduling
- Diagnose problems faster
Improve patient satisfaction
- Diagnose a problem quickly using external and internal databases
- Proactive and personalized follow-up communications
Roles
- Clinician
Microsoft AI solutions
- Microsoft 365 Copilot
- Copilot Studio
Readmission Rate
This measures the percentage of patients who are readmitted to the hospital within a specific time frame after being discharged.
KPI — Readmission Rate
This measures the percentage of patients who are readmitted to the hospital within a specific time frame after being discharged.
How Copilot can help to reduce readmission rates
Reduce churn
- Address more queries in less time
- Personalize solutions
- Improve staff availability based on automated capacity-based scheduling
- Diagnose problems faster
Improve patient satisfaction
- Diagnose a problem quickly using external and internal databases
- Proactive and personalized follow-up communications
Roles
- Clinician
Microsoft AI solutions
- Microsoft 365 Copilot
- Copilot Studio
Patient and customer retention
This KPI measures the percentage of patients who return to the same healthcare facility for future care.
KPI — Patient and customer retention
This KPI measures the percentage of patients who return to the same healthcare facility for future care.
How can Copilot improve patient retention
Reduce churn
- Address more queries in less time
- Personalize solutions
- Improve staff availability based on automated capacity-based scheduling
- Diagnose problems faster
Improve patient satisfaction
- Diagnose a problem quickly using external and internal databases
- Proactive and personalized follow-up communications
Roles
- Clinician
Microsoft AI solutions
- Microsoft 365 Copilot
- Copilot Studio
Transform Healthcare processes
| Key processes | Before AI | Using AI |
|---|---|---|
| Member service | Delays in claims and appeals along with lack of customization can lead to member dissatisfaction. | Provide better educational materials to assist with prevention efforts Provide faster service that is easier for member to understand |
| Patient engagement | Long wait times and inconsistent care can lead to patient dissatisfaction. | Simplify the task of sharing information in meetings with assistance before, during, and after the meeting Use Copilot for data analysis for shift planning Use Copilot to help clinical teams work together and share knowledge |
| Research/ development/ trials | The slow pace of research can impact profitability. | Simplify the process of bringing new drugs to market Simplify data aggregation and grant applications |
| Training | Continuing education can take up too much clinician time. | Prepare a presentation for a medical conference with ease |
