Financial Services scenario: Speed credit memo generation

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Available with: Microsoft 365 Copilot and Copilot Studio Scenario level:
Extend

KPIs impacted

Client retention

Assets under management

Value benefit

Revenue growth

Cost savings

Using Copilot to speed credit memo generation


1. Extract the customer documents

Extract the relevant customer information and documents to analyze the loan application.

Copilot Studio icon

Copilot Studio Agent

Benefit: Use Copilot to compile and create a summarized report with customer financial documents, project documents, customer financial statements, business details, and the loan application.

2. Assess the loan application

Assess the loan application by calculating financial ratios, conducting peer comparisons, and assessing the internal credit rating and news on the customer.

Copilot Studio icon

Copilot Studio Agent

Benefit: Use Copilot to compute the financial ratios and assess the credit rating. Compare with internal policy and create draft a note with the summary of the assessment along with the loan decision status.

3. Customer response

Summarize the assessment details along with the justification of the decision status of the loan to communicate to the customer.

Copilot Studio icon

Copilot Studio Agent

Benefit: Use Coplot to quickly draft an email for the customer including the loan assessment summary and justification of the decision.

4. Create a draft credit memo

Generate a draft credit memo of the loan with the information from the assessment.

Copilot Studio icon

Copilot Studio Agent

Benefit: Copilot can use the loan assessment information to immediately create the draft credit memo using the defined template.

5. Summarize the loan document

Use Copilot Pages to summarize the credit memo features for further discussion with credit analyst and compliance officer.

Microsoft Copilot icon

Business Chat2

Benefit: Use Copilot to draft an email to credit analysts and compliance officer outlining the details of the credit memo for further review.

6. Create a presentation

Use PowerPoint to build a presentation with the details of the credit memo for the client meeting.

PowerPoint icon

Copilot in PowerPoint

Benefit: Let Copilot help to build a presentation
by generating slides with the details of the credit memo to highlight the core points.

1Access Copilot at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.

2Access Business Chat at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.

3Copilot agents allow Microsoft 365 Copilot to access your organization-specific apps. In the past, this would have required an API call to get data from a system of record. The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.