Using Copilot in Retail
AI assists Retail organizations with numerous tasks that impact critical areas like store performance, supply chain, and market campaigns.
Download the Retail scenarios kitScenarios
Transform Retail processes
Drive efficiency through AI-assisted store associates
AI can help enhance retail store operations by optimizing inventory management, improving customer satisfaction, and boosting sales conversion rates. It can also reduce employee turnover through better shift scheduling and optimize marketing spend by leveraging data analytics. Additionally, AI can personalize customer interactions, automate daily tasks, and enhance data security, driving long-term growth and efficiency for retail organizations.
A day in the life of a Store Associate
See how Dan uses Copilot Chat to improve store operations and customer service
Assist store managers
Help improve store associate activities
Available with: Microsoft 365 Copilot Chat
Assist store associates
Help improve store associate activities
Available with: Microsoft 365 Copilot Chat and Copilot Studio
Improve store associate management
Help improve store associate activities
Available with: Microsoft 365 Copilot
Improve retail store operations
From finding product information to tasks and procedures, Copilot can help improve store operations
Available with: Copilot Studio
Create personalized shopping journeys
Improve sales with product discovery and personalization
Available with: Microsoft 365 Copilot and Azure AI Foundry
Improve customer service and info discovery
From finding product information to supporting returns, Copilot can help to improve customer service
Available with: Microsoft 365 Copilot and Azure AI Foundry
Maximize store performance
Analyze data and develop corrective actions
Available with: Microsoft 365 Copilot Chat and Copilot Studio
Improve merchandising and supply chain
AI can significantly enhance merchandising and supply chain operations for retailers by analyzing purchasing patterns and market trends to predict demand accurately and help optimize inventory management. AI-driven analytics provide real-time insights, enabling retailers to make data-driven decisions and improve efficiency. It helps in tracking shipments, forecasting inventory needs, and automating warehouse management, reducing overstock and stockouts. Additionally, it helps in optimizing product placement, pricing, and promotions by leveraging machine learning and data analytics. This leads to improved efficiency, customer satisfaction, and ultimately, increased sales.
Fashion design agent
AI can help fashion designers identify trends and design new collections as well as assess demand to size production runs accurately.
Available with: Microsoft 365 Copilot Chat and Azure AI Foundry
Identify new product and supplier options
Merchandising teams can use Copilot Chat to identify new products to carry in stores.
Available with: Microsoft 365 Copilot Chat
Reduce sourcing compliance risk
Handle shipping regulations with ease
Streamline market research and strategy
Speed research and improve strategy development and communications
Available with: Microsoft 365 Copilot
Improve merchandising decisions
Update product mix with process improvements from market analysis to vendor agreements
Available with: Microsoft 365 Copilot and Copilot Studio
Optimize supply chain management
Manage the supply chain process from contracts to inventory
Available with: Microsoft 365 Copilot and Copilot Studio
Deliver personalized shopping experiences
AI can significantly enhance marketing and promotions for retail organizations by enabling hyper-personalized marketing at scale, automating routine tasks, and providing predictive analytics. It helps retailers understand customer behavior, optimize supply chains, and make data-driven decisions to reduce waste and maximize profit. AI-driven recommendations and virtual agents improve customer experience by providing personalized assistance and support.
Creating promotional materials
Reduce time and costs traditionally required for content development while improving quality and engagement.
Available with: Microsoft 365 Copilot Chat
Implement adaptive pricing
React quickly to demand to maximize sales
Available with: Microsoft 365 Copilot and Copilot Studio
Craft targeted marketing campaigns
Use Copilot to develop and launch personalized campaigns across surfaces
Available with: Microsoft 365 Copilot and Copilot Studio
Track marketing campaign performance
Use Copilot to develop and launch personalized campaigns across surfaces
Available with: Microsoft 365 Copilot
