Microsoft Scenario Library Manufacturing Reduce freight leakage

Available with: Copilot Studio/GitHub and Azure AI Foundry

Manufacturing scenario: Reduce freight leakage

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Scenario

Automate freight invoice processing and error checking to reduce shipping costs.

1. Identify incoming invoices

A Copilot agent automatically scans all incoming emails for freight invoices in a PDF or Word format.

Copilot Studio icon

Copilot Studio Agent

Benefit: Automatically identify incoming invoices for analysis.

Match the invoice to a contract and categorize the invoice by shipment type across land-based, air, barge, as well as geography.

Copilot Studio icon

Copilot Studio Agent

Benefit: Categorize invoice to apply varying analysis rules based on shipment type.

Using a set of rules based on the invoice categorization look for missing data, late codes, and accessorial fees, weight discrepancies, inaccurate rates, misapplied fees, inaccurate labeling such as NMFC codes and flag for further analysis.

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Copilot Studio Agent

Benefit: Prioritize employee time by identifying likely errors for further analysis.

Identify specific data from the invoice along with the matching contract data and enter the data into an invoicing database for further analysis.

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Copilot Studio Agent

Benefit: Automate data entry and create a dataset to analyze shipping inefficiencies.

Use Copilot to further analyze data across invoices such as duplicate charges, delays, routing inefficiencies, etc.

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Copilot Studio Agent

Benefit: Allow procurement analysts to use natural language queries to uncover valuable insights to reduce shipping costs.

Generate a variance report for all shipment showing estimated versus actual shipping costs.

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Copilot Studio Agent

Benefit: Document billing errors to simplify the process to reclaiming fees from freight forwarders.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve product time to market

Use Copilot capture customer needs and then support coordination of product development activities.
Boost productivity
  • Rapidly find information
  • Diagnose problems faster
  • Check for similar issues and resolutions
  • Quickly send follow-up communications

How Microsoft Copilot can help employee turnover rates

Retain critical plant and headquarters staff by improving the work/life balance of all workers by simplifying overhead tasks. Improve skilling to provide more growth opportunities and increase internal hiring.​
Improve quality of internal materials and processes
  • Improve job descriptions for further role clarity
  • Improve company meetings with summarization and recap
  • Completely focus during the meeting

How Microsoft Copilot can help customer satisfaction

Improve customer service performance with tailored LLMs for higher first-time call resolution. Improve customer communications whether through improved writing or improved call scripts.​
Incorporate feedback
  • Rapidly analyze customer feedback
  • Quickly create recommendations
  • Swiftly update scripts and processes
  • Create communications to socialize the changes

How Microsoft Copilot can help minimize scrap rate

Quickly identify quality issues by accessing and analyzing quality logs. Reduce the cost of any recall programs that are required with effective management and tailored responses.​
Speed problem resolution​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

How Microsoft Copilot can help supply chain performance

Use AI to generate evaluation criteria for new materials and suppliers. Review contracts to make the most effective deals and use AI analysis to evaluate supplier performance.
Speed data analysis and reporting​
  • Quickly analyze trends​
  • Generate informative charts​
  • Create strategy presentations ​

How Microsoft Copilot can help minimize production downtime

Use Copilot to analyze information from manufacturers apps to predict and prevent equipment failures, manage inventory levels and identify training that can help staff keep machines operating. 
Speed problem resolution​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.