Microsoft Scenario Library Manufacturing Factory operations agent

Available with: Copilot Studio and Azure AI Foundry

Manufacturing scenario: Factory operations agent

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Scenario

Using Copilot to improve factory operations

Use an agent to help improve factory operations and OEE

1. Data connections

Connect MES (Manufacturing execution systems), QMS (Quality management systems).​

Copilot Studio icon

Copilot Studio Agent

Benefit: Ensures necessary factory systems and data sources are in place and accessible.

The Factory Operations Agent in Copilot Studio can assist with this step.

The production manager can identify the bottlenecks and optimize throughput by receiving detailed insights into critical metrics such as overall equipment effectiveness (OEE), yield, and performance.​

Copilot Studio icon

Copilot Studio Agent

Benefit:  The agent helps to identify inefficiencies and provides actionable insights in natural language for easy understanding and resolution.​

When issues like breakdowns, delays, or defects arise, production teams analyze data to identify root causes such as equipment malfunctions, inefficiencies, or bottlenecks.​

Copilot Studio icon

Copilot Studio Agent

Benefit: Helps production teams quickly pinpoint the root causes of issues and suggests corrective actions. This speeds resolution, cuts downtime, and prevents reoccurrence.

To keep equipment reliable, it's important to predict potential failures by looking at sensor data and usage history. This allows for scheduling preventive maintenance to avoid unexpected downtime.

Copilot Studio icon

Copilot Studio Agent

Benefit: Predict equipment failures using sensor data and usage history, providing recommendations for preventive maintenance to reduce downtime and extend machinery lifespan.​

Skill gaps are identified through data analysis, with tailored training recommended and progress tracked to improve productivity, safety, and employee satisfaction.​

Copilot Studio icon

Copilot Studio Agent

Benefit: Targeted training boosts productivity and efficiency, enhances safety, and improves employee satisfaction and engagement.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve product time to market

Use Copilot capture customer needs and then support coordination of product development activities.
Boost productivity
  • Rapidly find information
  • Diagnose problems faster
  • Check for similar issues and resolutions
  • Quickly send follow-up communications

How Microsoft Copilot can help employee turnover rates

Retain critical plant and headquarters staff by improving the work/life balance of all workers by simplifying overhead tasks. Improve skilling to provide more growth opportunities and increase internal hiring.​
Improve quality of internal materials and processes
  • Improve job descriptions for further role clarity
  • Improve company meetings with summarization and recap
  • Completely focus during the meeting

How Microsoft Copilot can help customer satisfaction

Improve customer service performance with tailored LLMs for higher first-time call resolution. Improve customer communications whether through improved writing or improved call scripts.​
Incorporate feedback
  • Rapidly analyze customer feedback
  • Quickly create recommendations
  • Swiftly update scripts and processes
  • Create communications to socialize the changes

How Microsoft Copilot can help minimize scrap rate

Quickly identify quality issues by accessing and analyzing quality logs. Reduce the cost of any recall programs that are required with effective management and tailored responses.​
Speed problem resolution​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

How Microsoft Copilot can help supply chain performance

Use AI to generate evaluation criteria for new materials and suppliers. Review contracts to make the most effective deals and use AI analysis to evaluate supplier performance.
Speed data analysis and reporting​
  • Quickly analyze trends​
  • Generate informative charts​
  • Create strategy presentations ​

How Microsoft Copilot can help minimize production downtime

Use Copilot to analyze information from manufacturers apps to predict and prevent equipment failures, manage inventory levels and identify training that can help staff keep machines operating. 
Speed problem resolution​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.