Scenarios

Transform Manufacturing processes

Transform factory operations with real-time data access and AI agents

Manufacturers dedicate substantial time to optimizing their processes to ensure efficiency and streamline operations. AI-enabled employees can leverage real-time access to information to help ensure uptime and prevent defects that slow production. Use AI to automate communications and scheduling through data analysis. AI can assist factory and field workers with information and reporting to speed tasks and keep the focus on production. AI can be used to shorten manufacturing cycles, while ensuring higher-quality outputs and faster, more efficient delivery. AI integration helps manufacturers build more agile and responsive operations, driving innovation and competitiveness.

Perform factory maintenance (simple version)

Deliver critical information and expert assistance to workers during maintenance activities to reduce downtime.

Available with: Copilot Studio

Factory operations agent

Use an agent to help improve factory operations and OEE

Available with: Copilot Studio and Azure AI Foundry

Improve factory safety

Use the Factory Safety Agent to help avoid incidents

Available with: Copilot Studio

Assist field service advisors

Help field engineers solve customer issues

Available with: Microsoft 365 Copilot and Copilot Studio

Perform factory maintenance

Support maintenance activities to reduce downtime.

Available with: Microsoft 365 Copilot and Copilot Studio

Recall management

Streamline the process from early detection to effective communications

Available with: Microsoft 365 Copilot

Optimizing asset management

Analyze equipment data and maintenance schedules

Available with: Copilot Studio/GitHub and Azure AI Foundry

Simplify tasks for plant employees

Plant workers can complete a variety of tasks more easily with Copilot

Available with: Microsoft 365 Copilot Chat

Accelerate product development and engineering through generative AI

Product teams spend substantial time refining and optimizing product designs to meet performance, cost, and production requirements. With AI, they can enhance innovation, research, and design with AI support across the entire innovation lifecycle. This support includes using AI to provide ideas, feedback, and intelligently mine customer behavior and interactions for new products. Once products are released companies are increasingly turning to AI for assistance with product support including AI product assistants.

Product predictive capabilities

AI can help manufacturers respond to customer requests for new products and even predict future customer needs for products that do not exist today.

Available with: Copilot Studio/GitHub and Azure AI Foundry

Customer-led product design agent

AI can help customers translate their requirements into product designs and prototypes in minutes.

Available with: Copilot Studio/GitHub and Azure AI Foundry

Product modeling agent

With AI engineers they get assistance with research, ideation, and collaboration to quickly generate innovative solutions.

Available with: Microsoft 365 Copilot and Copilot Studio

Generate new product ideas

With AI product teams can get assistance with research, ideation, and collaboration to quickly generate innovative solutions.

Available with: Microsoft 365 Copilot Chat

New product ideation and research

Improve product development from ideation to launch.

Available with: Microsoft 365 Copilot

Optimize supply chain and logistics management

AI can significantly enhance supply chain management for manufacturers by improving visibility and efficiency. It enables real-time monitoring and predictive analytics, allowing manufacturers to anticipate and mitigate potential disruptions. AI also optimizes inventory management and demand forecasting, ensuring that resources are allocated effectively. Additionally, AI-powered automation can streamline processes, reducing operational costs and increasing overall productivity.

Identify new suppliers

Procurement teams can use Copilot Chat to assist with research and collaboration to find new suppliers.

Available with: Microsoft 365 Copilot Chat

Reduce freight leakage

Automate freight invoice processing and error checking to reduce shipping costs.

Available with: Copilot Studio/GitHub and Azure AI Foundry

Production planning

Set production schedules based on sales and inventory

Available with: Microsoft 365 Copilot and Copilot Studio

Supplier quality optimization

From assessment to transition plans Copilot can help with supplier management

Available with: Microsoft 365 Copilot

Supplier RFP

Improve the RFP process from creating the RFP to awarding the contract

Available with: Microsoft 365 Copilot

Contract lifecycle management

Using Copilot for contract lifecycle management

Available with: Copilot Studio

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve product time to market

Use Copilot capture customer needs and then support coordination of product development activities.
Speed problem resolution​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

How Microsoft Copilot can help employee turnover rates

Retain critical plant and headquarters staff by improving the work/life balance of all workers by simplifying overhead tasks. Improve skilling to provide more growth opportunities and increase internal hiring.​
Speed problem resolution​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

How Microsoft Copilot can help customer satisfaction

Improve customer service performance with tailored LLMs for higher first-time call resolution. Improve customer communications whether through improved writing or improved call scripts.​
Speed problem resolution​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

How Microsoft Copilot can help minimize scrap rate

Quickly identify quality issues by accessing and analyzing quality logs. Reduce the cost of any recall programs that are required with effective management and tailored responses.​
Speed problem resolution​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

How Microsoft Copilot can help supply chain performance

Use AI to generate evaluation criteria for new materials and suppliers. Review contracts to make the most effective deals and use AI analysis to evaluate supplier performance.
Speed problem resolution​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

How Microsoft Copilot can help minimize production downtime

Use Copilot to analyze information from manufacturers apps to predict and prevent equipment failures, manage inventory levels and identify training that can help staff keep machines operating. 
Speed problem resolution​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​