Microsoft Scenario Library Information Technology Automated QA testing agent

Available with: Copilot Studio

Information Technology scenario: Automated QA testing agent

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Scenario

Using AI Agents to create a QA testing agent

Automate the detection of failures and the generation of actionable insights for faster debugging.

1. Context-specific test data generation

Generates context specific test data (tailored to user input/business logic/etc.) required for running tests.

Copilot Studio icon

Copilot Studio Agent

Ensures relevant test scenarios by generating tailored data aligned with business logic.

Executes the tests (unit, functional and integration) automatically using the generated test data.

Copilot Studio icon

Copilot Studio Agent

Accelerates QA cycles with consistent, automated test execution across environments.

Collects and analyzes error data and performance metrics from test logs, failure reports, and code analysis.

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Copilot Studio Agent

Surfaces key failure signals and performance bottlenecks for immediate visibility.

Identifies failure patterns and links them to probable root causes for faster debugging.

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Copilot Studio Agent

Connects the dots between test failures and underlying issues to speed up debugging.

Provides actionable insights for issue resolution based on the analysis.

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Copilot Studio Agent

Delivers prioritized recommendations to resolve defects and reduce recurrence.

Creates detailed test reports based on the analysis.

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Copilot Studio Agent

Produces clear, data-rich test summaries for dev, QA, and leadership stakeholders.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve budget variance

Keep your budgets on track by improving employee and process efficiency.
Create internal feedback loop to identify cost saving areas:
  • Draft employee surveys focused on the value of resources utilized and ideas for cost savings
  • Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization

How Microsoft Copilot can help improve app usage rates

Create great onboarding experiences and collect and analyze feedback to improve user experiences
Create onboarding materials:
  • Use Copilot to draft training guides
  • Use Copilot to enhance employee handbooks
  • Generate news and announcements

How Microsoft Copilot can help improve the product adoption rate

Create great onboarding experiences and collect and analyze feedback to improve user experiences.
Create onboarding materials:
  • Use Copilot to draft training guides
  • Use Copilot to enhance employee handbooks
  • Generate news and announcements

How Microsoft Copilot can help improve NPS

Real-time AI assistance for faster issue resolution allows agents to focus on delivering high-quality service.
Incorporate feedback:
  • Rapidly analyze customer feedback
  • Quickly create recommendations
  • Swiftly update scripts and processes
  • Create communications to socialize the changes

How Microsoft Copilot can help reduce costs

Use the time savings gained from Copilot to bring activities in-house and reduce reliance on external resources.
Create internal feedback loop to identify cost saving areas:
  • Draft employee surveys focused value of resources utilized and ideas for cost savings
  • Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization

How Microsoft Copilot can help optimize service outage response

Copilot helps you work to get your services back up and running and maximize user satisfaction.
Respond to user complaint or inquiry:
  • Respond quickly to inbound emails
  • Access customer records for improved support
  • Gets answer fast by searching internal sites and documents

How Microsoft Copilot can help reduce average support ticket resolution time

Microsoft Copilot enhances customer support by integrating AI assistance into self-service and service desk workflows.
Increase support communications and follow up efficiency:
  • Have Copilot assist with emails inbound and outbound emails
  • Draft email comms and announcements with Copilot
  • Generate meeting notes and follow up items

1Access Microsoft 365 Copilot Chat at m365copilot.com, or the Microsoft 365 Copilot Chat mobile app and set toggle to “Web”.

2Access Microsoft 365 Copilot Chat at m365copilot.com, the Microsoft 365 Copilot Chat mobile app, or the Microsoft 365 Copilot Chat app in Teams, and set toggle to “Work”.

3AI Agents allow Copilot to access your organization-specific apps. In the past this would have required an API call to get data from a system of record.

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.