Available with: Microsoft 365 Copilot for Service
Available with: Microsoft 365 Copilot for Service
Day in the life
Joe uses Copilot to get up to speed on a support ticket and understand the service escalation he receives.
Microsoft 365 Copilot Chat2
Action: Use the case summary to get up to speed on the support ticket and progress of service engagement.
Joe finds a gap in one service interaction and uses Copilot for Service to write a response to the user that helps speed up the service process.
Copilot in Outlook
Sample Prompt: Write an email in response to the customer question.
Joe reviews and approves the Statement of Work. Copilot in Word helps him highlight key deliverables, risks, and timelines using only a screen reader.
Copilot in Word
Sample Prompt: Highlight key deliverables, risk and timelines helping screen reader users review 16-page documents more effectively.
Joe participates in a sprint review and assigns work items to the workstream. He uses Copilot in Stream after the meeting to quickly document action items and expected timelines.
Copilot in Stream
Sample Prompt: Recap the meeting helping me focus on the discussion and easily draft notes to help ensure on time follow-up.
Joe uses Copilot to initiate a high-level service requirement slide based on a meeting recap.
Copilot in PowerPoint
Sample Prompt: Create a presentation from the meeting notes that outline the product charter.
Joe uses Copilot to write up a performance review summary referencing conversations, documents, and relevant info internally.
Microsoft 365 Copilot Chat2
Sample Prompt: Write a summary of my goals helping prepare for performance review discussion.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
What's next
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