Using Copilot in Information Technology
An IT professional’s goals include accelerating digital transformation, securing the enterprise, optimizing collaboration, and driving adoption of emerging technologies like generative AI.
Download the Information Technology scenarios kitScenarios
Transform Information Technology processes
Security and compliance
Manual processes can lead to an increase in MTTR and additional risk of a breach.
Conduct a multi-cloud vulnerability impact assessment
Get assistance with vulnerability impact assessments across cloud solutions.
Available with: Security Copilot and Microsoft Defender External Attack Surface Management
Conduct a vulnerability impact assessment
Get assistance with vulnerability impact assessments.
Available with: Copilot for Security
Conduct a security script analysis
Get assistance on script analyses
Available with: Copilot for Security
Perform a security incident investigation
Get helpful guidance for security investigations
Available with: Copilot for Security
Guidance on network upgrade script
Generate code to speed operations and upgrades.
Available with: Microsoft 365 Copilot
Device and app management
Manual processes for device and app management can lead to inefficiencies and downtime for end users, which means overall decreased productivity.
License allocation and usage
Speed troubleshooting of devices and apps.
Available with: Microsoft 365 Copilot and Copilot Studio
Manage device health
Speed troubleshooting of devices and apps.
Available with: Microsoft 365 Copilot and Copilot Studio
Build analytics within Fabric
Simplify creation of database analytics
Available with: Azure AI Foundry and Power BI
Manage application installations
Speed troubleshooting of installations to reduce downtime.
Available with: Microsoft 365 Copilot and Copilot for Security
Update technology strategy
Make the best decisions by improving requirements, research, and communications.
Available with: Microsoft 365 Copilot
Draft a product strategy document
Make the best decisions by improving requirements, research, and communications.
Available with: Microsoft 365 Copilot
Evaluate and purchase a new IT solution
Make the best decisions by improving requirements, research, and communications.
Available with: Microsoft 365 Copilot
Change management
Many organizations face underutilization of applications and missed ROI because users don’t know about or aren’t trained to use them.
Assisted device acquisition
Develop app for self-service device replacement
Available with: Copilot Studio
Onboard and train new users
Speed time to productivity through planning and content.
Available with: Microsoft 365 Copilot
Tech engagement health
Improve the speed and quality of communications to users.
Available with: Microsoft 365 Copilot
Create a project plan
Speed operations with better planning from requirements to support.
Available with: Microsoft 365 Copilot
Service desk
Lack of self-service options and slow response times can lead to higher costs and additional downtime for users.
IT helpdesk agent
Use an agent to answer employee IT questions.
Available with: Copilot Chat and Copilot Studio
Outage user communications
Improve the speed and quality of communications to users.
Available with: Copilot for Microsoft 365
