Microsoft Scenario Library Human Resources Resolving employee issues

Available with: Microsoft 365 Copilot

Human Resources scenario: Resolving employee issues

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Scenario

Using Copilot to resolve employee issues

Collaborate on resolution and documentation.

1. Summarize the challenge

Aggregate a long and complex email thread of conversations to create a holistic and summarized view of the challenge (employee engagement, retention, diversity and inclusion, etc.).

Outlook icon

Copilot in Outlook

Action: Select “Summarize” to understand key issues and proposed solutions from lengthy email threads related to the HR challenge.

Ask Copilot to help identify relevant and timely resources to help solve for this common or complex challenge.​

Microsoft Copilot icon

Microsoft 365 Copilot Chat2

Action: Use Copilot to rapidly identify relevant and timely data on how to approach common or complex employee scenarios.

Create a list of questions needed to help solve this challenge.

Microsoft Loop icon

Copilot in Loop

Action: Prior to a scheduled meeting, have teammates build upon the Loop: brainstorm ideas to address the HR situation and challenge.

Schedule a meeting to discuss the options.

Microsoft Teams icon

Copilot in Teams

Action: Use Copilot during the meeting to “list main ideas we discussed” and then review the AI notes “Follow-up tasks” after the meeting to confirm or update the approach and documentation.

Update the approach, procedure and/or policy documentation as applicable.

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Copilot in Word

Example prompt: Leverage the meeting feedback to update the approach. Rewrite this section to update the “days to respond” from 5 business days to 3 business days.

Communicate plan and actions to appropriate stakeholders and monitor engagement.

Outlook icon

Copilot in Outlook

Example prompt: Draft with Copilot: an email to stakeholders that provides detail and timelines regarding action plans to address the HR challenge.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help average resolution times

Microsoft Copilot can help with self-service options for employees using HR systems which can reduce support requirements and increase employee satisfaction.​
Boost productivity​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

How Copilot can help reduce average issue resolution time​

Microsoft Copilot can help with lowering resolution times which in turn ​leads to increased productivity and higher employee satisfaction rates.​
Boost productivity​
  • Rapidly research service interactions​
  • Create first drafts faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

How Copilot can help increase benefit usage

Create improved interfaces for employees to learn about their benefits and improve registration processes.​
Create HR benefit campaign​
  • Generate news and announcements ​from your HR team or department​
  • Communicate policies and procedures for HR-related matters, such as benefits, payroll, performance, and compliance​

How Copilot can help improve eNPS scores

Employee Net Promoter Score (eNPS) is a valuable metric for assessing employee engagement. It measures how likely your employees are to recommend your organization as a great place to work to their friends or family. Microsoft Copilot plays a pivotal role in enhancing employee Net Promoter Scores (eNPS) by fostering a positive work environment and empowering employees.
Create internal feedback loop
  • Draft employee surveys
  • Analyze surveys to gain valuable
    insights employee sentiment

How Microsoft Copilot can help reduce onboarding time

Reducing ramp up time is beneficial for everyone. It boosts employee confidence and engagement. It helps shorten the learning curve allowing employees to make an impact sooner.
Create onboarding materials
  • Use Copilot to draft training guides
  • Use Copilot to enhance employee handbooks

How Microsoft Copilot can help employee turnover rates

Reducing the stress of everyday tasks by using Microsoft Copilot to reduce complexity and save time can help to improve employee satisfaction, which has been shown to improve retention.
Improve quality of internal materials and processes
  • Improve job descriptions for further role clarity
  • Improve company meetings with summarization and recap
  • Completely focus during the meeting

How Microsoft Copilot can help with hiring

Copilot can help HR streamline the hiring process by assisting with writing job descriptions, conducting interviews and drafting communications to candidates.
Improve quality of recruitment experience and materials
  • Improve job descriptions
  • Improve interviews with summarization and recap
  • Improve quality of emails and chats with candidates

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.