Available with: Microsoft 365 Copilot for Service
A day in the life of Josue HR Service Manager
Day in the life
Available with: Microsoft 365 Copilot for Service
Day in the life
Josue starts his day by asking Copilot to summarize email he’s received in the last 15 hours including any follow up items.
Microsoft 365 Copilot Chat2
Example prompt: Catch me up on my email from the last 15 hours. Include any action items or follow up tasks.
Josue heads over to Teams and catches up on any communication channels he is part of by using Copilot to recap the Teams groups. This has saved around 1 hour of time and is now productive time.
Copilot in Teams
Example prompt: Recap all my Teams groups messages and highlight any follow-up tasks.
Josue is being contacted by one of his advisors about an escalation case. He asks Copilot to summarize the case so he can understand the reason for the escalation without reading 10+ emails.
Copilot in Outlook
Example prompt: In Copilot for Service search and open the case and on Click on summarize the case.
Josue records important meetings and asks Copilot to summarize the meetings to help him catch up when he’s occasionally late for a call. This allows Josue to completely focus on the call he’s on.
Copilot in Teams
Example prompt: Summarize meeting depending on the subject, List the actions points or generate follow up questions.
Josue is reviewing a new policy/communication that will be launched and asks Copilot in Word to summarize the key points, so he can share them during his next team meeting.
Copilot in Word
Example prompt: Summarize in bullets from the key points of the documents.
Josue wants to do a final check of any pending task or missed email, so he asks Copilot to summarize any pending action from the last 24 hours or any email where he was mentioned in Outlook.
Microsoft 365 Copilot Chat2
Example prompt: Summarize all the tasks I’ve been involved in the last 24hrs. including emails in Outlook where I was mentioned.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
What's next
Go to the Copilot app to try a new scenario now. Everyone can start with Copilot Chat and if you are licensed Microsoft 365 Copilot connects to your work data and apps.
Start using CopilotDownload our functional scenario kits, scenario guides, and day in the life guides to accelerate your Copilot implementation.
View downloads