A day in the life of Andrea HR Senior Service Manager at Microsoft

Andrea starts her day going through her email. There are couple of long messages, and she asks Copilot to give her a summary of those and highlight urgent topics and activities.

Copilot in Outlook

During the monthly service delivery review, Andrea uses Copilot to give her summary of the discussion per service line, and at the end of the meeting, she asks for the meeting notes and action points.

Copilot in Teams

Andrea missed several conversations during the long call. She asks Copilot to summarize all the pings she has received and create a list of action items.

Copilot in Teams

Andrea asks Copilot to summarize all activities related to a new case, as well as to check the knowledge base articles to understand the policy. 

Microsoft 365 Copilot Chat2

Andrea must organize a readiness session for the HR Advisory team on an updated benefits policy introduced in UK. She uses Copilot in PowerPoint to create slides out of the word document.

Copilot in PowerPoint

The last hour of the day, Andrea spends time analyzing the CARE audits her managers performed over the last month. She asks Copilot to give her the key points and themes and create an action list.

Microsoft 365 Copilot Chat1