Available with: Microsoft 365 Copilot for Service
A day in the life of Andrea HR Senior Service Manager
Day in the life
Available with: Microsoft 365 Copilot for Service
Day in the life
Andrea starts her day going through her email. There are couple of long messages, and she asks Copilot to give her a summary of those and highlight urgent topics and activities.
Copilot in Outlook
Example prompt: Please give me a summary of this email and highlight any marked as urgent or important.
During the monthly service delivery review, Andrea uses Copilot to give her summary of the discussion per service line, and at the end of the meeting, she asks for the meeting notes and action points.
Copilot in Teams
Example prompt: Please summarize last 10 minutes of the discussion. Please create meeting notes and actions assigned to me.
Andrea missed several conversations during the long call. She asks Copilot to summarize all the pings she has received and create a list of action items.
Copilot in Teams
Example prompt: Please summarize all my messages received via Microsoft teams for the last 3 hours and create a list of any action items for me.
Andrea asks Copilot to summarize all activities related to a new case, as well as to check the knowledge base articles to understand the policy.
Microsoft 365 Copilot Chat2
Example prompt: Find a case and click on summarize the case function. After that, Andrea uses Ask the question function to ask Copilot to help write the answer.
Andrea must organize a readiness session for the HR Advisory team on an updated benefits policy introduced in UK. She uses Copilot in PowerPoint to create slides out of the word document.
Copilot in PowerPoint
Example prompt: Create a presentation using [Word document] including speakers notes for each slide. After that, Andrea uses Designer function to select the right design for each slide.
The last hour of the day, Andrea spends time analyzing the CARE audits her managers performed over the last month. She asks Copilot to give her the key points and themes and create an action list.
Microsoft 365 Copilot Chat1
Example prompt: Please give me the key points and themes from the document [careauditapril.xlxs] and create a list of any action items for me.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
What's next
Go to the Copilot app to try a new scenario now. Everyone can start with Copilot Chat and if you are licensed Microsoft 365 Copilot connects to your work data and apps.
Start using CopilotDownload our functional scenario kits, scenario guides, and day in the life guides to accelerate your Copilot implementation.
View downloads