Microsoft Scenario Library Healthcare Pharma – Drug research

Available with: Microsoft 365 Copilot

Healthcare scenario: Pharma – Drug research

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Scenario

Using Copilot for drug research

Simplify the process of bringing new drugs to market

1. Find relevant information

A scientist uses Copilot to gather information to investigate molecules that are associated with a particular disease or health concern.

Microsoft Copilot icon

Microsoft 365 Copilot Chat2

Benefit: Retrieve and summarize relevant chats, emails, and documents that may be referenced in the identification process faster

Use Copilot to gather information to be used when assessing lead compounds before trials.

Microsoft Copilot icon

Microsoft 365 Copilot Chat2

Benefit: Summarize papers and other documentation and flag relevant research information.

Use Copilot to help with meetings and communications for an IND study to generate additional data needed for IND application such as toxicology studies.

Microsoft Copilot icon

Microsoft 365 Copilot Chat2

Benefit: Coordinate meetings, activities, and file sharing with toxicology teams.

Collaborate with other scientists and manufacturing teams to develop stable formulation of the drug for clinical use.

Microsoft Teams icon

Copilot in Teams

Benefit: Communicate, summarize, and generate action items for collaboration with formulation scientists and manufacturing teams.

Prepare documentation required for regulatory submissions.

Word icon

Copilot in Word

Benefit: Generate document by turning data into natural language and combining several source documents.

Assist with the process of submitting an IND application and addressing inquiries from regulatory agencies.

Microsoft Copilot icon

Microsoft 365 Copilot Chat2

Benefit: Facilitate communication and coordination with other teams during the regulatory submission process and share / locate attachments easily.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve product time to market

The time spent on drug research and trials. Reducing time to market can reduce costs and accelerate revenues.
Boost productivity
  • Rapidly find information
  • Diagnose problems faster
  • Check for similar issues and resolutions
  • Quickly send follow-up communications

How Copilot can help to reduce claims processing time

This KPI measures the average time to process a claim and can impact patient satisfaction.
Respond to a claim
  • Create richer, faster responses to claims
  • Have Copilot assist with drafting and summarizing emails
  • Simplify finding information for claims responses

How Copilot can help to reduce wait times

This measures the average time a patient waits before receiving care. It’s calculated by dividing the total wait time by the number of patients.
Reduce waiting
  • Address more queries in less time
  • Personalize solutions
  • Improve staff availability based on automated capacity-based scheduling
  • Diagnose problems faster

How Copilot can help to reduce readmission rates

This measures the percentage of patients who are readmitted to the hospital within a specific time frame after being discharged.
Reduce churn
  • Address more queries in less time
  • Personalize solutions
  • Improve staff availability based on automated capacity-based scheduling
  • Diagnose problems faster

How can Copilot improve patient retention

This KPI measures the percentage of patients who return to the same healthcare facility for future care.
Reduce churn
  • Address more queries in less time
  • Personalize solutions
  • Improve staff availability based on automated capacity-based scheduling
  • Diagnose problems faster

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.