Microsoft Scenario Library Healthcare Health provider – Departmental meeting

Available with: Microsoft 365 Copilot

Healthcare scenario: Health provider – Departmental meeting

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Scenario

Using Copilot for departmental meetings

Simplify the task of sharing information in meetings with assistance before, during, and after the meeting

1. Pre-meeting preparation

Dr. Jones, a clinical leader at a large hospital, needs to manage her upcoming meetings efficiently and ensure follow-up on action items (e.g., operational metrics review).

Microsoft Copilot icon

Microsoft 365 Copilot Chat2

Benefit: Analyze Dr. Jones’s upcoming meetings from her calendar, extracting details such as agenda topics, attendees, and past meeting notes.

Draft an email with relevant notes, important documents, and operational metrics for the upcoming discussion.

Microsoft Copilot icon

Microsoft 365 Copilot Chat2

Benefit: Assimilate key information and draft an email with notes and action items from the past meeting and send that with the reminder to meeting participants.

Discuss key metrics progress (e.g., Bed Utilization Rate, Emergency Department Wait Times), remediation plan, and next steps with accountability.

Microsoft Teams icon

Copilot in Teams

Benefit: Capture key discussion points, decisions, action items with assigned owners, and deadlines, allowing Dr. Jones to focus on active participation.

Perform a quick comparative study on the reviewed metrics and synthesize the meeting information in an email to the attendees.

Microsoft Copilot icon

Microsoft 365 Copilot Chat2

Benefit: Perform quick analysis between notes and draft an email to provide meeting summaries and emphasize on items for further analysis.

Organize the collected information (from Teams – notes summary) and work on the presentation for the leadership team meeting.

PowerPoint icon

Copilot in PowerPoint

Benefit: Apply branding guidelines, adjust layouts, and reformat text for leadership presentations.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve product time to market

The time spent on drug research and trials. Reducing time to market can reduce costs and accelerate revenues.
Boost productivity
  • Rapidly find information
  • Diagnose problems faster
  • Check for similar issues and resolutions
  • Quickly send follow-up communications

How Copilot can help to reduce claims processing time

This KPI measures the average time to process a claim and can impact patient satisfaction.
Respond to a claim
  • Create richer, faster responses to claims
  • Have Copilot assist with drafting and summarizing emails
  • Simplify finding information for claims responses

How Copilot can help to reduce wait times

This measures the average time a patient waits before receiving care. It’s calculated by dividing the total wait time by the number of patients.
Reduce waiting
  • Address more queries in less time
  • Personalize solutions
  • Improve staff availability based on automated capacity-based scheduling
  • Diagnose problems faster

How Copilot can help to reduce readmission rates

This measures the percentage of patients who are readmitted to the hospital within a specific time frame after being discharged.
Reduce churn
  • Address more queries in less time
  • Personalize solutions
  • Improve staff availability based on automated capacity-based scheduling
  • Diagnose problems faster

How can Copilot improve patient retention

This KPI measures the percentage of patients who return to the same healthcare facility for future care.
Reduce churn
  • Address more queries in less time
  • Personalize solutions
  • Improve staff availability based on automated capacity-based scheduling
  • Diagnose problems faster

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.