Microsoft Scenario Library Healthcare Pharma – Clinical trials

Available with: Microsoft 365 Copilot

Healthcare scenario: Pharma – Clinical trials

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Scenario

Using Copilot for clinical trials

Simplify the process of bringing new drugs to market

1. Get ideas for protocols

The clinical researcher uses Copilot to get ideas for the study protocol document.

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Copilot in Word

Benefit: Rapidly create a protocol document first draft from a few source documents.

Organize clinical team discussions to select the site, coordinate patient recruitment, and ensure proper training for trial.

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Microsoft 365 Copilot Chat2

Benefit: Retrieve and summarize relevant chats, emails, and documents that may be referenced for selection and training faster.

Clinical team member creates form to obtain consent from study patients.

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Copilot in Word

Benefit: Quickly update a prior consent form with appropriate information for desired clinical trial.

Clinical researcher gathers and analyzes trial data.

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Copilot in Excel

Benefit: Create metrics and visualizations to track clinical trial performance / key milestones.

Clinical team collaborates to create a clinical study presentation.

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Copilot in PowerPoint

Benefit: Apply branding guidelines, adjust layouts, and reformat text for stakeholder presentations.

Clinical team seeks regulatory approval to market product.

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Microsoft 365 Copilot Chat2

Benefit: Coordinate with communications team for external reporting and share / locate attachments easily.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve product time to market

The time spent on drug research and trials. Reducing time to market can reduce costs and accelerate revenues.
Boost productivity
  • Rapidly find information
  • Diagnose problems faster
  • Check for similar issues and resolutions
  • Quickly send follow-up communications

How Copilot can help to reduce claims processing time

This KPI measures the average time to process a claim and can impact patient satisfaction.
Respond to a claim
  • Create richer, faster responses to claims
  • Have Copilot assist with drafting and summarizing emails
  • Simplify finding information for claims responses

How Copilot can help to reduce wait times

This measures the average time a patient waits before receiving care. It’s calculated by dividing the total wait time by the number of patients.
Reduce waiting
  • Address more queries in less time
  • Personalize solutions
  • Improve staff availability based on automated capacity-based scheduling
  • Diagnose problems faster

How Copilot can help to reduce readmission rates

This measures the percentage of patients who are readmitted to the hospital within a specific time frame after being discharged.
Reduce churn
  • Address more queries in less time
  • Personalize solutions
  • Improve staff availability based on automated capacity-based scheduling
  • Diagnose problems faster

How can Copilot improve patient retention

This KPI measures the percentage of patients who return to the same healthcare facility for future care.
Reduce churn
  • Address more queries in less time
  • Personalize solutions
  • Improve staff availability based on automated capacity-based scheduling
  • Diagnose problems faster

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.