Available with: Microsoft 365 Copilot
A day in the life of Isabel Contact Center Agent
Day in the life
Microsoft Adoption
- Home
- Roles
- Products
- AI Agents Hub
- Microsoft 365
- Microsoft 365 Copilot
- Microsoft Adoption Score
- Microsoft Clipchamp
- Microsoft Copilot Studio
- Microsoft Dynamics 365
- Microsoft Graph
- Microsoft Lists
- Microsoft Loop
- Microsoft Mesh
- Microsoft Planner
- Microsoft Power Platform
- Microsoft Security
- Microsoft Teams
- Microsoft Viva
- OneDrive
- Organizational messages
- New Outlook for Windows
- Microsoft SharePoint
- Windows 11
- Windows 365
- Windows App
- Industry
- Solutions
- AI Readiness Wizard
- Champion Management Platform
- Extensibility Look Book Gallery
- Microsoft 365 Archive
- Microsoft 365 Backup
- Microsoft 365 Backup Storage
- Microsoft 365 Learning Pathways
- Microsoft Intelligent Document Processing
- Microsoft Teams App Templates
- New Employee Onboarding Solution Accelerator
- Partner Solution Gallery
- Public Sector Innovation Library
- Sample Solution Gallery
- SharePoint Embedded
- SharePoint eSignature
- SharePoint Look Book
- Resources
- Accessibility
- Adoption guides
- Azure Adoption Framework
- Custom backgrounds gallery for Microsoft Teams
- Employee experience
- FastTrack for Microsoft 365
- Guidance for virtual events
- How Microsoft does IT
- Leading in the era of AI
- Meetings, webinars, and town halls in Microsoft Teams
- Microsoft 365 knowledge management
- Microsoft 365 Roadmap
- Microsoft AI Tour resources
- Microsoft Scenario Library
- Modern Collaboration Architecture (MOCA)
- Modern employee communications with Microsoft
- Mondays at Microsoft
- Podcasts & Shows
- Remote learning in education
- Skype for Business to Microsoft Teams upgrade
- Streamline end user training
- Training
- AI learning hub
- Become a Service Adoption Specialist
- Coffee in the Cloud tutorials
- Developer training
- Foundational user training
- IT Pro training
- Microsoft 365 Champion Program
- Microsoft 365 Quick Start videos
- Microsoft Community Learning
- Microsoft Deployment Hub
- Microsoft Learn
- Microsoft Security Copilot video hub
- Modern Work Customer Hub
- Communities
- What’s new
1Access Microsoft 365 Copilot Chat at m365copilot.com, or the Microsoft 365 Copilot Chat mobile app and set toggle to “Web”.
2Access Microsoft 365 Copilot Chat at m365copilot.com, the Microsoft 365 Copilot Chat mobile app, or the Microsoft 365 Copilot Chat app in Teams, and set toggle to “Work”.
3AI Agents allow Copilot to access your organization-specific apps. In the past this would have required an API call to get data from a system of record.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
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A day in the life of a Contact Center Agent
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