Microsoft Scenario Library Financial Services Insurance – Issue a policy

Available with: Microsoft 365 Copilot and Copilot Studio

Financial Services scenario: Insurance – Issue a policy

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Scenario

For Insurance get assistance with the steps of personalizing a policy and communications

1. Meet with the customer

Meet with an existing customer to discuss some changes they would like to make to their coverages on a complex commercial insurance policy.

Microsoft Teams icon

Copilot in Teams

Benefit: Ensure call transcripts are captured, and important points are summarized.

Use a custom agent built with Copilot Studio to find answers to common questions about available policies and coverages.

Copilot Studio icon

Copilot Studio Agent

Benefit: Quickly get answers to questions about policy coverages.

Using the answers provided by the policy bot, ask Copilot to draft and email to the customer with available options for coverages.

Microsoft Copilot icon

Microsoft 365 Copilot Chat2

Benefit: Quickly draft email content with the appropriate tone and depth.

Use Copilot in Word to create the proposal based on the existing policy and required updates.

Word icon

Copilot in Word

Benefit: Quickly create a draft of a new policy based on existing language.

Ask Copilot to create a summary of the differences between the existing policy and the proposal.

Microsoft Copilot icon

Microsoft 365 Copilot Chat2

Benefit: Summarize complex documents into a simple table of differences. Add the summary to the introduction of the proposal.

Use Copilot in PowerPoint to create a presentation from the Word document to prepare for the customer meeting.

PowerPoint icon

Copilot in PowerPoint

Benefit: Turn Word documents into presentations that highlight the important points for a customer presentation.

KPIs

Opportunity to impact key functional area KPIs

Generate insights and content within the everyday flow of work, expedite investigations, and communicate more effectively to prevent and remediate compliance issues.
Speed data analysis and reporting
  • Quickly analyze trends
  • Generate informative charts
  • Create strategy presentations

Improve productivity by leveraging automation to quickly prioritize and accomplish daily tasks, optimize processes, and save time and effort on daily tasks.
Boost productivity
  • Rapidly research customer interactions
  • Create first drafts faster
  • Check for similar issues and resolutions
  • Quickly send follow-up communications

Differentiate customer interactions from competitors to help increase market share; Reduce the time for comprehensive portfolio evaluation with change recommendations reflecting market dynamics; Build trust and confidence among clients leading to increased number of active investors. 
Improve customer meetings
  • Research company information
  • Learn how to pitch the product
  • Organize information from past interactions
  • Completely focus during the meeting

Streamline operations for faster resolution of customer issues, providing tools for decision-making and strategy development. This can lead to higher customer satisfaction, increased customer lifetime value, and maximized customer investment portfolio.
Improve customer satisfaction
  • Diagnose a problem quickly using
    external and internal databases
  • Automated analysis using customer data and knowledge base
  • Quicker and more accurate draft responses
    based on historical resolution data
  • Proactive and personalized follow-up communications

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.