Microsoft Scenario Library Finance Collections coordination

Available with: Microsoft 365 Copilot for Finance

Finance scenario: Collections coordination

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Scenario

Using Copilot for collections coordination

Speed the collections process.

1. Surface oustanding invoices

Use Copilot in Outlook to summarize recent email threads with customers. Use Copilot for Finance to identify outstanding invoices and related insights pulled directly from your ERP system.

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Copilot in Outlook

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Copilot for Finance (Preview)

Benefit: Speed analysis and streamline customer communications by connecting your ERP and financial system data.

Prompt Copilot to generate a call script. Use Copilot in Word to refine the call script and save as a template to be used again.

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Microsoft 365 Copilot Chat1

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Copilot in Word

Benefit: Build conversation script, suggesting the most effective and policy compliant approach to collect outstanding invoices and negotiate payment terms.

Call customers who have outstanding balances and use Copilot in Teams Phone to take meeting notes.

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Copilot in Teams

Benefit: Simplify capture of customer intent with generated call notes.

Use Copilot in Outlook to draft follow up emails to customers. With Copilot for Finance, view and attach related records and financial insight directly within Outlook.

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Copilot in Outlook

Copilot icon

Copilot for Finance (Preview)

Benefit: Automate drafting of emails and use
Copilot to review the tone and customize
emails with relevant records and insight.

Prompt Copilot in Outlook to summarize recent payment updates. Use Copilot for Finance to update your ERP system directly from Outlook with the latest payment plans and promise to pay dates. ​

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Copilot in Outlook

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Copilot for Finance (Preview)

Benefit: Simplify record updates by updating ERP records from directly within Outlook.

Draft a summary of the collections cycle for the legal team. Draft the message with Copilot in Word, including references to associated documents and emails.

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Copilot in Word

Benefit: Quickly find and summarize documents
related to a customer.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help average request times

Microsoft Copilot can help with lowering resolution times which in turn ​leads to increased agent productivity and higher customer satisfaction rates.​
Boost productivity​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

How Copilot can improve risk management

Finance teams grapple with complex tasks—from credit and collections to risk management and compliance. Get real-time insights and strategic recommendations. By automating mundane tasks, Microsoft Copilot frees up time for critical decisions, streamlining audits, simplifying collections, and accelerating financial reporting.
Speed data analysis and reporting
  • Quickly analyze trends
  • Generate informative charts
  • Create strategy presentations

How Microsoft Copilot can reduce finance department spending

As a cost center, Finance teams face the challenge of constantly achieving more with fewer resources. By assisting with everyday tasks, Microsoft Copilot can help increase time for additional analysis, proactive audits, collections processes, and financial reporting.
Keep communication lines open
  • Draft communications such as approval requests, status emails, and supplier communications
  • Summarize stakeholder meetings around budget status and approvals
  • Create sourcing strategy decks

How Copilot can help reduce spend on financial systems and tooling

Microsoft Copilot can be extended into processes to bring data together and speed decision-making without performing expensive updates to financial systems.
Inform your decisions:
  • Draft budgets and spreadsheets
  • Search for cost variances across different options

How Microsoft Copilot can help reduce days sales outstanding

Collections play a crucial role in any business. Timely and efficient collections help ensure healthy cash flow, liquidity, and operational efficiency. 
Improve collections process
  • Use Copilot to organize information from past interactions
  • Draft communications with Copilot clearly outlining the collection process
  • Analyze different payment methods and its effectiveness

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.