A day in the life of Mayte Customer Support Director

Back from her daily school run for her three kids, Mayte gets ready to kick off the day by asking Copilot to summarize the emails and Teams chats she received since she went offline the day before, and her agenda for the day.

Microsoft 365 Copilot Chat2

One of the emails she received overnight is a request for support in an executive escalation. Mayte goes into Copilot in Dynamics 365 to gain insights on the specific support case to ensure she can provide effective guidance and solutions.

Copilot Studio Agent

Ready to reply, Mayte uses the summary generated by Copilot in Dynamics 365 Customer Service and drafts an email with Copilot in Outlook with an executive summary and next steps.

Copilot in Outlook

Mayte is preparing a presentation for a customer event next week. She has been gathering input from peers, quotes and her own remarks in Word, and now it’s time to build a PowerPoint presentation out of it.

Copilot in PowerPoint

It’s time to prepare the Monthly Business Review for her org, so she uses Copilot in Excel to generate some great charts to create charts and show trends in the Key Performance Indicators (KPIs) for her teams, and present in the business review.

Copilot in Excel

As an AI enthusiast, Mayte asks Copilot to suggest interesting readings and emerging news from the AI world and the industry to stay informed and ahead of trends, enabling her to innovate and apply the latest insights in her interactions.

Microsoft 365 Copilot Chat2