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Agent transformation stories

Microsoft 365 Copilot, Microsoft Copilot Studio,
Dynamics 365, Power Platform, and Agent 365.

Real customer stories. Real agent impact. Discover how organizations across industries are transforming their business with agents and find inspiration for your own AI journey.

Spotlight stories

Discover our featured transformation stories showcasing innovation and success

Copilot StudioMicrosoft 365 CopilotMedia & Entertainment

Kantar reimagines data prep, puts Copilot Studio agents to work readying data for AI
Copilot StudioPower PlatformAutomotive

Mercedes‑Benz Tech Innovation GmbH’s Agent Journey
Copilot StudioMicrosoft 365 CopilotMicrosoft FoundryProfessional Services

EY harnesses agentic AI via Copilot to empower employees, elevate client success
Copilot StudioGovernment

City of Montréal supports citizens with a virtual agent built using Microsoft Copilot Studio
Microsoft 365 CopilotHealthcareProfessional Services

Beyond the hype: turning Microsoft 365 Copilot and agents into real business outcomes | Microsoft Community Hub
Copilot StudioMicrosoft 365 CopilotProfessional Services

How systems integrators are scaling innovation with Microsoft 365 Copilot and agents

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Virgin Money modernises banking with Microsoft Copilot Studio

From Microsoft 365 Copilot to Copilot Studio: TotalEnergies at the forefront of AI transformation

Reimagining work, rebuilding value: KPMG leads the AI era with Microsoft-powered agents

HEINEKEN uses Power Platform to streamline operations and harness the potential of AI

EY transforms its global finance operations with innovative apps and AI-driven agents using Power Platform

Dunaway automation and productivity with Microsoft Power Platform and Copilot Studio

Eneco moves to Microsoft Copilot Studio to better support over 1.5 million customers

Children International uses Copilot to bring a more human touch to combating childhood poverty worldwide

Holland America Line sees signs of more informed purchasing with Copilot Studio agent

ABN AMRO Bank enhances AI capabilities with Copilot Studio and Azure services

Amgen builds agent in 6 weeks with Copilot Studio to help accelerate R&D | Microsoft Customer Stories

The City of Montréal enhances citizen engagement with Copilot Studio

CSX boosts supply chain agility using Microsoft Copilot Studio and Azure AI Foundry

Dow reimagines productivity and supply chain efficiency with Microsoft 365 Copilot

The Estée Lauder Companies and Microsoft Copilot Studio transform intelligence

HYPE Revolutionizing Customer Service with Microsoft Copilot Studio

With Copilot agents, Pets at Home unleashes an AI revolution

Rabobank embraces conversational banking with Copilot Studio

T-Mobile empowers customer service representatives using Power Apps and Copilot Studio

Kantar reimagines data prep, puts Copilot Studio agents to work readying data for AI

Mercedes‑Benz Tech Innovation GmbH’s Agent Journey

EY harnesses agentic AI via Copilot to empower employees, elevate client success

City of Montréal supports citizens with a virtual agent built using Microsoft Copilot Studio

Beyond the hype: turning Microsoft 365 Copilot and agents into real business outcomes | Microsoft Community Hub

How systems integrators are scaling innovation with Microsoft 365 Copilot and agents

Microsoft Build 2025: How to create a “frontier” workplace powered by agents | Microsoft Community Hub

Lumen’s strategic leap: How Copilot is redefining productivity and employee engagement

T-Mobile drives more effective customer conversations with Microsoft Power Apps and Copilot Studio

KPN amplifies marketing and sales productivity with Microsoft 365 Copilot for Sales

Holland America Line transforms customer experience with Copilot Studio

Inside Microsoft: Reimagining HR and IT with Microsoft’s Employee Self-Service Agent | Microsoft Community Hub

UNSW use Microsoft Copilot Studio to transform the student experience

Empower your workforce with agents in Microsoft 365 Copilot | The Microsoft Cloud Blog

La Trobe University’s AI-first vision

La Trobe University supercharges academic productivity with AI and Copilot Studio

From manual to automated: Grupo Bimbo embraces Microsoft Power Platform

How to scale AI: A look inside EY’s journey with Microsoft 365 Copilot and agents | Microsoft Community Hub

Dow is targeting millions in cost savings with Microsoft 365 Copilot and agents

CSX boosts supply chain agility using Microsoft Copilot Studio and Azure AI Foundry

ABN AMRO Bank migrates to Microsoft Copilot Studio

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Agent transformation stories