IT scenario: License allocation and usage
Available with: Microsoft 365 Copilot and Copilot Studio Scenario level:
KPIs impacted
NSAT
IT management costs
Value benefit
Employee experience
Use Copilot to monitor license allocation and usage
1. Check for requests
Ask Copilot to generate a summary of email requests for various software.
Business Chat2
Generate summary of software license requests from users.
2. Cost effective app recommendations
The admin asks Copilot to recommend the licenses with the similar functionality, preferably with licenses available to assign to the user.
Copilot Studio Agent
Generate table with requests, recommended license type, and license availability.
3. License optimization
Admins get insights around available licenses and inactive licenses for an app. Instead of buying more licenses, they ask Copilot to reclaim licenses. Also, get help with audits, forecasting & reconciliation.
Copilot Studio Agent
Generate report when usage is low and provide information for reclamation of licenses.
4. Contact user
The admin uses the Copilot agent to create an email to the user with the recommended license information.
Copilot Studio Agent
Generate email with licensing information.
5. Process request
If the user is not satisfied with the recommendation, then admin reviews the request to make sure the recommended solution meets the requirements.
Copilot Studio Agent
Generate comparison of the capabilities of the requested and recommended solution.
6. Approval
Admin approves the request and notifies user with next steps.
Copilot Studio Agent
Generate email with approval and installation process.
1Access Copilot at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.
2Access Business Chat at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.
3Copilot agents allow Microsoft 365 Copilot to access your organization-specific apps. In the past, this would have required an API call to get data from a system of record. The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
