Available with: Copilot Studio
Sales scenario: Sales conversation training agent
Scenario
Using AI Agents to build a sales conversation training agent
Simulate AI-powered sales conversations that deliver interactive, real-time training—adapting tone, handling objections, and providing instant feedback.
Seller practices conversations simulating real-life customer interactions, adjusting for factors such as customer role, product type, communication tone, and industry-specific nuances.

Copilot Studio Agent
Benefit: The agent can adjust the conversation to reinforce topics or move on to more complex scenarios to use training time effectively.
The agent assesses the effectiveness of the seller's responses during the conversation, providing immediate feedback on their approach, clarity, and ability to address customer needs.

Copilot Studio Agent
Benefit: Offers actionable insights and suggestions for improvement, helping sales teams refine their communication strategies and enhance customer engagement in future interactions.
The agent compiles and summarizes feedback, providing clear insights and actionable recommendations to improve sales performance.

Copilot Studio Agent
Benefit: Managers receive clear feedback on areas of improvement for future training sessions.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
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