Available with: Copilot Studio
Information Technology scenario: IT support agent
Scenario
Using AI Agents to create a support agent
Automate ticket intake and creation from customers and/or internal stakeholders, triage, and communication through AI-powered support.
Manages intake communication with customer and retrieves details from database if required.

Copilot Studio Agent
Speeds up ticket creation by instantly pulling required details.
Automatically creates a ticket.

Copilot Studio Agent
Eliminates manual entry to reduce delays and human error.
Automatically assigns type, resolution team, and priority based on historical tickets.

Copilot Studio Agent
Assigns tickets to the right teams fast, improving resolution times.
Provides ticket lifecycle updates to customers/stakeholders at each milestone (e.g. ticket creation, ticket triage, ticket resolution).

Copilot Studio Agent
Keeps everyone informed with real-time ticket status updates.
Follows-up with teams on open items on a custom cadence.

Copilot Studio Agent
Ensures accountability with consistent check-ins and reminders.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
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