Available with: Microsoft 365 Copilot for Service
A day in the life of Josue HR Service Manager at Microsoft
Day in the life
Available with: Microsoft 365 Copilot for Service
Day in the life
Josue starts his day by asking Copilot to summarize email he’s received in the last 15 hours including any follow up items.
Microsoft 365 Copilot Chat2
Josue heads over to Teams and catches up on any communication channels he is part of by using Copilot to recap the Teams groups. This has saved around 1 hour of time and is now productive time.
Copilot in Teams
Josue is being contacted by one of his advisors about an escalation case. He asks Copilot to summarize the case so he can understand the reason for the escalation without reading 10+ emails.
Copilot in Outlook
Josue records important meetings and asks Copilot to summarize the meetings to help him catch up when he’s occasionally late for a call. This allows Josue to completely focus on the call he’s on.
Copilot in Teams
Josue is reviewing a new policy/communication that will be launched and asks Copilot in Word to summarize the key points, so he can share them during his next team meeting.
Copilot in Word
Josue wants to do a final check of any pending task or missed email, so he asks Copilot to summarize any pending action from the last 24 hours or any email where he was mentioned in Outlook.
Microsoft 365 Copilot Chat2
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
What's next
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