Microsoft Scenario Library Finance Collections agent

Available with: Copilot Studio

Finance scenario: Collections agent

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Scenario

Using AI Agents to build a collections agent

Prioritize accounts, orchestrate communications, and provide targeted recovery actions to improve cash flow through AI.

1. Analyze payments in real-time

Analyzes real-time payment patterns and risk scores to detect disputes, delays, etc.

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Copilot Studio Agent

Agent ranks accounts based on overdue amounts, payment history, and risk signals. Prioritizes high-risk and overdue accounts based on analysis.

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Copilot Studio Agent

Creates targeted collection strategies and suggests negotiation tactics for disputed payments based on customer behavior and history.

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Copilot Studio Agent

Sends proactive alerts for at-risk accounts showing early warning signals like delayed or inconsistent payments.

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Copilot Studio Agent

Crafts personalized follow-up emails with payment details and customer context for timely communication.

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Copilot Studio Agent

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help average request times

Microsoft Copilot can help with lowering resolution times which in turn ​leads to increased agent productivity and higher customer satisfaction rates.​
Boost productivity​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

How Copilot can improve risk management

Finance teams grapple with complex tasks—from credit and collections to risk management and compliance. Get real-time insights and strategic recommendations. By automating mundane tasks, Microsoft Copilot frees up time for critical decisions, streamlining audits, simplifying collections, and accelerating financial reporting.
Speed data analysis and reporting
  • Quickly analyze trends
  • Generate informative charts
  • Create strategy presentations

How Microsoft Copilot can reduce finance department spending

As a cost center, Finance teams face the challenge of constantly achieving more with fewer resources. By assisting with everyday tasks, Microsoft Copilot can help increase time for additional analysis, proactive audits, collections processes, and financial reporting.
Keep communication lines open
  • Draft communications such as approval requests, status emails, and supplier communications
  • Summarize stakeholder meetings around budget status and approvals
  • Create sourcing strategy decks

How Copilot can help reduce spend on financial systems and tooling

Microsoft Copilot can be extended into processes to bring data together and speed decision-making without performing expensive updates to financial systems.
Inform your decisions:
  • Draft budgets and spreadsheets
  • Search for cost variances across different options

How Microsoft Copilot can help reduce days sales outstanding

Collections play a crucial role in any business. Timely and efficient collections help ensure healthy cash flow, liquidity, and operational efficiency. 
Improve collections process
  • Use Copilot to organize information from past interactions
  • Draft communications with Copilot clearly outlining the collection process
  • Analyze different payment methods and its effectiveness

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.