Retail scenario: Identify new product and supplier options
Merchandising teams can use Copilot Chat to identify new products to carry in stores.
Available with: Microsoft 365 Copilot Chat Scenario level:
KPIs impacted
Revenue per store
Customer satisfaction
Value benefit
Revenue growth
Using Copilot to identify new product and supplier options
1. Identify new product options
Ask Copilot to create a table rating potential suppliers based on a set of criteria.
Microsoft 365 Copilot Chat1
Benefit: Quickly find new potential suppliers with an initial set of criteria to support further research.
2. Assess firm viability
Ask Copilot to summarize supplier annual reports and ESG reports. Also identify any recent acquisitions or divestitures.
Microsoft 365 Copilot Chat1
Benefit: Ensure that suppliers meet your organization’s criteria for financial viability or have required certifications.
3. Research online sentiment
Have Copilot provide an assessment of customer satisfaction for the potential suppliers.
Microsoft 365 Copilot Chat1
Benefit: Use Copilot to speed research into potential quality and service issues.
4. Research individual products
Ask Copilot to verify whether suppliers or products meet specific industry criteria or capabilities.
Microsoft 365 Copilot Chat1
Benefit: Summarize lengthy and potentially confusing product specifications to get the required information quickly.
5. Draft RFx documents and communication
Ask Copilot to draft communications such as approval requests, status emails, and supplier communications.
Microsoft 365 Copilot Chat1
Benefit: Get a first draft faster with Copilot by providing a few details and letting Copilot figure out the best way
to say it.
1Access Microsoft 365 Copilot Chat at m365copilot.com or the Microsoft 365 Copilot Chat mobile app and set toggle to “Web".
2Access Microsoft 365 Copilot Chat at mm365copilot.com, the Microsoft 365 Copilot Chat mobile app or the Microsoft 365 Copilot Chat app in Microsoft Teams, and set toggle to “Work”.
3Copilot agents allow Microsoft 365 Copilot to access your organization-specific apps. In the past, this would have required an API call to get data from a system of record. The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
